Privacy Policy

Last updated: 16 July 2026

Simply Different LLP ("Simply Different", "we", "our", "us") operates the website www.simplydifferent.in and provides food-ingredients distribution services to hotel, restaurant, and cafe (HoReCa) businesses in India. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices and rights available to you.

By using our website, placing an order with us, or communicating with us (including over WhatsApp, phone, or email), you agree to the practices described in this Privacy Policy.

1. Information We Collect

·         Contact and identification information: name, business name, phone number, email address, billing and delivery address, GST number (for business customers).

·         Order and transaction information: products ordered, order history, invoice and payment details, delivery instructions and proof-of-delivery records.

·         Communications: messages exchanged with us over WhatsApp, phone, or email, including order confirmations, dispatch updates, delivery notifications, and customer support conversations.

·         Website and account information: account login details, browsing activity on our website, and information collected automatically through cookies and similar technologies (see Section 6).

·         Payment information: payment details are processed by our payment processor(s) and our e-commerce platform (Shopify); we do not store full card or payment credentials ourselves.

2. How We Use Your Information

We use the information we collect to:

·         process and fulfil your orders, including dispatch, delivery, and invoicing;

·         communicate with you about your orders, including confirmations, dispatch summaries, delivery updates, and proof-of-delivery, including via WhatsApp;

·         respond to customer service requests and resolve issues;

·         maintain accurate business and account records;

·         improve our products, services, and website;

·         comply with applicable legal, tax, and regulatory obligations; and

·         with your consent, send you promotional or marketing communications, which you may opt out of at any time.

3. WhatsApp Business Messaging

We use the WhatsApp Business Platform (provided by Meta) to send order-related notifications (such as order acknowledgements, dispatch summaries, and delivery/proof-of-delivery updates) and to communicate with you if you contact us on WhatsApp. When you communicate with us over WhatsApp, your messages and related account information (such as your WhatsApp phone number) are processed by Meta in accordance with Meta's own WhatsApp Business Platform terms and privacy practices, in addition to this Privacy Policy. We do not use your WhatsApp communications for advertising purposes.

4. Sharing of Information

We share personal information with:

·         our logistics and delivery personnel, to the extent necessary to deliver your order;

·         our billing and accounting systems, to process invoices and payments;

·         Meta Platforms, Inc., to the extent you communicate with us over WhatsApp or receive WhatsApp notifications from us;

·         Shopify Inc. and its payment processing partners, who host our website and process online orders and payments;

·         professional advisors (such as accountants or legal counsel) and government or tax authorities, where required by law.

We do not sell your personal information to third parties.

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including to meet our accounting, tax, and other legal obligations. Order and invoice records are generally retained for the period required under Indian tax and business record-keeping laws.

6. Cookies

Our website, hosted on Shopify, uses cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use our website. You can control cookies through your browser settings; disabling cookies may affect some website functionality.

7. Your Rights

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you have the right to:

·         access the personal information we hold about you;

·         request correction of inaccurate or incomplete information;

·         request erasure of your personal information, subject to our legal and business record-keeping obligations;

·         withdraw consent for marketing communications at any time; and

·         raise a grievance regarding how we handle your personal information.

To exercise any of these rights, contact us using the details in Section 9.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

Simply Different LLP

No 3, Namdev Heights, Opp Ravi Park, Jagtap Chowk, Wanowrie, Pune 411040

Email: contact@simplydifferent.in

Phone: +91 9923646404

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Continued use of our website or services after changes take effect constitutes acceptance of the revised policy.